Frequently Asked Questions (FAQ)
What is franchising?
A franchise is a legal and commercial relationship between the owner of a trademark, service mark, trade name, or advertising symbol and an individual or group wishing to use that identification in a business.
How many franchise models are offered by Informatics?
Informatics offers three franchise models:
1. Master Franchisee
A Master Franchisee means a person or a company is contracted as the franchisee in a specified territory (typically a major market or even one or more states).
That master is usually responsible for recruiting the individual franchisees in the territory and providing all training and support they need, both initially and on an ongoing basis.
2. Sub-Franchise
This is a form of franchising whereby the franchisor (Informatics) grants another natural or legal person, known as the master franchisee, the right to operate a franchise in a major territory (a country for example). The franchisee is then expected to agree franchise agreements with other individual franchisees. The master franchisee thus acts as a franchisee vis-à-vis the original franchisor (Informatics) and usually plays the role of franchisor with regard individual franchisee recruited. This position is comparable to the role of importers or wholesalers.
3. Location / Area Franchise
Area Franchise is a franchise licensed to develop a specified geographical area.
Is Informatics franchise opportunity the right choice for me?
Making a decision to go into a business requires careful consideration. If you seek entrepreneurship—but as part of a team and with training, tools and support to help you— Informatics franchise may be just what you’re looking for. In addition to basic business operation and sufficient investment capital, we’re looking for people who share our enthusiasm in higher education.
We encourage you to review the information posted on our website www.informaticseducation.com.
 Does Informatics offer opportunities beyond owning a single center?
Yes, Informatics does offer Master Franchise opportunities in selected markets. Master Franchisees are responsible for leading the development and operations of the Informatics franchise network in their countries. A Master Franchisee shall open the first centre in the chosen country. Then the Master Franchisee shall recruit franchisees throughout the country and provide them with the necessary training and support. To qualify for a Master Franchise, you must be an individual, group or company with significant experience in your country and the resources and management acumen to build a substantial business over time.
Once a Master Franchisee is in place in a country, individual franchises, multi-unit franchises and Area Development opportunities shall then become available.
Is Informatics franchising international?
Yes. Informatics has grown from strength to strength over the past 25 years and become the one of the leading education providers in the world. Currently, Informatics has strong presence in more than 50 countries with 350 centres.
How long has Informatics been in business?
Informatics has more than 20 years of proven experience in franchise development and management in all parts of the world. Informatics has presence in more than 50 countries with 350 centres and our franchise partners have enjoyed consistent growth in their own market.
How much does it cost to open a new franchise?
It depends on where you will be opening the franchise. You may contact us and discuss further on the franchise opportunities.
Can you help with financing?
Informatics does not provide financing directly to franchisees.
Who finds my franchise location?
You know your own community. We encourage you to find the right spot for your Informatics Centre.
What is the average, minimum or maximum size of an Informatics centre?
The most workable range for our center design is from 1,800square feet to 5,000 square feet.
Will I have a protected territory for my franchise?
After your site has been secured, we will define a protected geographic territory for your location franchise.
What sites are currently available?
We are currently offering franchise opportunities virtually worldwide.
What does my training include?
Leveraging best practices from over 20 years of operational experience, Informatics’ franchisee training programme shall do more than making you a world-class education provider. Our training focuses on marketing, customer service, operations, human resources, finance and management. A complete set of operations manuals will be provided to you during training.
After you have opened your center, we shall provide you with continuous support services like marketing materials, registration with relevant authorities or government agencies, academics, etc. You shall also be invited to participate in live and online continued training programs so that you can continually sharpen your skills and learn new and improved methods for making your business even better.
What support will I receive after initial training is completed?
You’ll receive ongoing support from our channel support team. That’s why we’re here.
The Informatics franchise support team is exceptionally experienced in guiding and supporting franchise and education system. Even before you finish training, a support representative will be assigned to help you get the most out of your ongoing relationship with Informatics. In addition to visiting you on-site, our team is also available by phone and e-mail.
We also provide continual support through marketing and product development. Our goal is to make you as effective as possible at creating awareness in your local market and attracting customers to your center. Our marketing team will provide you with tools and know-how. Over time, as we build Informatics into a national and global brand, you’ll also be able to participate in regional and national marketing initiatives.
How can I contact you for more information?
You may reach us by phone, fax, or email. The key persons you could contact are:
Mr Amos Lee
Assistant Director, Business Development
DID: +65 6580 4293
Fax: +65 6665 3605
E-mail:amoslee@informaticseducation.com
Mr Paul Li ShiWei
Manager, Business Development
DID: +65 6580 4318
Fax: +65 6665 3605
E-mail: SWLi@informaticseducation.com
Ms. Michelle Zhang
Senior Manager, Business Development
DID: +65 6580 4520
Fax: +65 6665 3605
E-mail: michellezhang@informaticseducation.com
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