English Communication

The English Communication module is designed to assist students to improve their English language skills. Our Qualifying English Test results will show us which level of English that student of English the student needs to undertake.

Critical Thinking

This enrichment course introduces the use of critical thinking skills to enhance their academic and non-academic endeavours. Students will develop the ability to reason clearly and critically, and interpretation of information for effective decision-making. Decision- making involves identification of problem and facts, generating the possible courses of action and selecting the best solution. These are essential skills that students should develop not only for academic purposes but more so for professional and personal growth.

Learning Skills

The course aims to develop in the students the essential skills in learning including time management, goal setting, stress management, effective research and study skills, group learning and techniques in passing assessments.

International Diploma in Hospitality and Tourism Management

Principles of Management

This unit covers the principles and functions of management. Students are taught the key elements in planning and decision-making and significance of different controls required in an organisation. Students will be able to appreciate the significance of different controls required in organisations, and develop an understanding in the process of organising the resources of the firm.

Marketing

This unit examines the role and value of marketing in today’s increasingly competitive and dynamic environment. The management of the marketing function will be defined in diverse marketing situations. Marketing principles are covered to analyze, plan, implement and control policies designed to achieve marketing and corporate objectives in both profit and non-profit organisations.

Principles of Accounting

This unit provides students with the basic principles of accounting and their application, including preparation of Trading and Profit & Loss Accounts, Balance Sheets and Cash Flow. Reports for sole traders and limited liability companies as well as cost behaviour will also be examined in this unit.

Principles of Business Communication

Students will be taught to present a variety of data in both written and graphical forms, and are kept abreast of current development in communications technology. The module will also introduce a range of the theories, concepts and skills that underpin business communication.

Introduction to Hospitality & Tourism

This module provides students with a macro view of the hospitality and tourism industry, its history, structure, transportation, travel, and the various key sectors of the industry. It also touches on the fundamentals of the business as well as information on products, procedures, technology and careers in the industry.

Hospitality Operations Management

Hospitality Operations Management describes the operations and procedures involved in managing the front desk of a hotel/lodging establishment. It will also develop an understanding of how various different departments of a hotel relate to the front office and how they collaborate to enhance customer satisfaction.

Tourism Operations Management

Tourism Operations Management describes how travel agencies operate in the tourism industry. Key skills to be gained in this module are the importance of itinerary planning and design, costing, destination research and pre and post tour phases. It also addresses the day-to-day operational issues faced by an agency.

Customer Relationship Management

This module teaches the importance of service quality and customer relationship management and how these skills enhance an organization’s ability to attract, satisfy and retain customers. This module also addresses how CRM can be utilised to various effects especially on evaluating the market, competitors and deriving strategies in increasing customer satisfaction.